Manav Gupta
Product, Operations, Trust & Safety Executive
San Francisco Bay Area
Summary
Global product and operations executive with 25+ years across Payments, Trust & Safety, and Risk Management. Expert in scaling global programs, driving operational efficiency, and delivering measurable results through strategic planning, process design, and rapid product innovation.
I've led multi-million dollar portfolios at Airbnb, Meta, Intuit, Visa, and PayPal — building systems that protect communities at scale while preserving the human judgment that no algorithm fully replaces.
Quick Facts
Common Questions
Who is Manav Gupta?
Manav Gupta is a global product and operations executive based in the San Francisco Bay Area with 25+ years across Payments, Trust & Safety, Risk Management, product management, customer success, and global operations.
What is Manav Gupta's current role?
Manav Gupta is Director, Global Trust Defense Product & Operations at Airbnb.
What are Manav Gupta's core areas of expertise?
His core areas include Payments, Trust & Safety, Risk Management, Product Management, Global Operations, Customer Success, Executive Leadership, and Strategic Partnerships.
Where has Manav Gupta worked?
He has held leadership roles at Airbnb, Meta, Intuit, Visa, PayPal, and Microsoft.
What is Manav Gupta's education?
He earned an MBA from Ivey Business School at Western University, an MS from DePaul University, and a BS from Michigan Technological University.
What patents does Manav Gupta hold?
Manav Gupta holds 4 issued US patents in payments and commerce technology, covering dynamic widget generation, social checkout widget generation, payment platform interface widgets, and customer purchase propensity systems.
What has Manav Gupta built at Airbnb?
At Airbnb, Manav Gupta directed a multi-million dollar Trust Defense portfolio covering Financial Fraud, Content Integrity, Identity, and Safety. He oversaw agentic AI for decision accuracy, generative AI for case summarization, and ML-driven risk signals, and led a team including ex-FBI, Secret Service, and Interpol agents handling life-safety incidents worldwide.
What is Manav Gupta's background in payments?
Manav Gupta has deep payments expertise spanning PayPal (dispute resolution, ACH and card claims), Visa (dispute resolution platform, Visa Checkout/V.me, Visa Developer Platform, CyberSource acquisition), Meta (Facebook payment gateway across Stripe, PayPal, Cielo, and Shopify), and Intuit (QuickBooks Payments). He holds 4 US patents in payments and commerce technology.
Experience
Director, Global Trust Defense Product & Operations
- —Directed a multi-million dollar portfolio covering Financial Fraud, Content Integrity, Identity, and Safety.
- —Oversaw operational tools leveraging agentic Artificial Intelligence (AI) to improve decision accuracy, generative AI for case summarization to reduce Average Handle Time (AHT), and Machine Learning (ML) driven risk signals to reduce false detections.
- —Built and deployed a Salesforce backend for workflow optimization, routing, and queue prioritization.
- —Managed a team of specialized agents to handle high-profile cases worldwide, leading thousands of partner agents across partner management, contracts, workforce planning, and quality improvements.
- —Led a team of ex-law enforcement agents (FBI, Secret Service, Interpol) as first responders in life-safety incidents.
Product & Technical Program Manager, Payments
- —Directed design, integration, and delivery of Facebook's payment gateway platform across Stripe, PayPal, Cielo, and Shopify in the US, UK, and Brazil.
- —Oversaw partner alignment, technical integration, certification, contracts, and platform launches with payment processors and commerce platforms.
- —Shaped business development, partnerships, marketing, and Go-To-Market (GTM) strategy for Facebook's Consumer-to-Consumer (C2C) marketplace, Shops, and Charitable Giving Platform.
Director, Product Management, Customer Success
- —Directed product design and customer experience for QuickBooks Payments, Capital, and Developer Platform.
- —Improved discoverability by 60 percentage points (pp) and reduced escalations by 81% through AI chatbot and self-help content strategy.
- —Cut operational expenses by 28% through workflow, routing, staffing, and product efficiencies.
- —Led professional services team delivering white-glove experiences for high-value clients.
Vice President, Product Management
- —Directed product innovation, design, agile transformation, international expansion, pricing, competitive analysis, and Go-To-Market (GTM) strategy for a dispute resolution platform.
- —Negotiated issuer and acquirer platform partnerships (Pegasystems, Data Support Systems, Lean Industries), driving 25% annual network growth.
Director, Product Management, Risk
- —Led product and marketing teams to execute the strategic vision for the Resolutions and Protections Platform, managing Automated Clearing House (ACH), credit, and debit card claims and chargebacks.
- —Integrated risk and resolution platforms with Apple, Microsoft, Facebook, and PayPal Credit.
- —Delivered 100M impressions, $2B transaction volume, 3 bps (basis points) loss reduction, and 10% fewer escalations.
Senior Director, Global Product Innovation
- —Launched Visa Checkout (V.me) globally, driving alternative payment adoption.
- —Led product, customer experience, engineering, and Go-To-Market (GTM) for Visa Developer Platform across Visa, PlaySpan, CyberSource, and Authorize.Net.
- —Developed and secured approval for a $2B CyberSource acquisition.
Senior Program Manager, Bing & adCenter
- —Designed and launched catalog, contract, accounting, and operations tools for the digital commerce platform.
- —Integrated risk management for JellyFish and Farecast acquisitions, unlocking $100M in incremental ad revenue.
- —Developed and launched recurring and prepaid subscription capabilities for the commerce marketplace.
Education
Patents
Dynamic widget generator apparatuses, methods and systems
Social Checkout Widget Generation and Integration Apparatuses, Methods and Systems
Payment platform interface widget generation apparatuses, methods and systems
System and Method of Providing Customer Purchase Propensity Information to Online Merchants
Skills
Volunteer Work
Close the Gap Foundation
Empowering first-gen, low-income students to reach their full potential and live a fulfilling life.
Publications
User-Centered Web Site Development: A Human-Computer Interaction Approach
A foundational text on applying Human-Computer Interaction (HCI) principles to web design and development — bridging computer science theory with real-world usability practice.
Recommendations
Manav sets a high bar for team leadership and management. He leads with empathy, practices active listening, and responds with clarity. Although I was only on his team a short while, Manav instilled a sense of confidence, inspiration, and integrity that has stayed with me ever since. He mentored me with a level of wisdom which is rare for managers. When I asked what books would help, he recommended the very best. When I asked for help to learn more about the many products of Intuit, he sprung into action, canceled a meeting, and pulled out a whiteboard. And when I showed him my work, he knew exactly how to shine a light on success while thoughtfully highlighting opportunities, without deflating passion or confidence. He inspired me to stay curious, remain open to change, and always look for the complexities of deceivingly simple problems. Thanks to Manav, I have the confidence to navigate ambiguity with humility, and take meaningful risks.
Manav is an excellent product leader. He has an amazing depth of payments and product knowledge. He is very collaborative and easy to work with. Highly recommend him!